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Terms & Conditions (EULA)

Last modified: January 2026

This End User License Agreement ("Agreement") is a binding agreement between you ("End User" or "you") and Herra ("Company"). This Agreement governs your use of the Herra application (including the Website (as defined below) and all related documentation, the "Application"). The Application is licensed, not sold, to you.

Please read this Agreement carefully. If you do not agree with our policies and practices, do not download, install, or use the Application.

BY CLICKING THE "AGREE" BUTTON, INSTALLING, OR USING THE APPLICATION, YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT; (B) REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; AND (C) ACCEPT THIS AGREEMENT AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT INSTALL OR USE THE APPLICATION.

1. Acceptance of Terms

By downloading, installing, or using the Herra mobile application ("App") you agree to these Terms and Conditions ("Agreement") and to Herra's Privacy Policy.

If you do not agree, do not install or use the App.

You and the Company acknowledge that this Agreement is concluded between you and the Company only, and not with Apple, and the Company, not Apple, is solely responsible for the Application and the content thereof.

2. License Grant

Subject to these Terms, Herra ("Company," "we," "us," "our") grants you a limited, non-exclusive, non-transferable, revocable license to:

  • Download and use the App on your personal device for personal, non-commercial use;
  • Access content and services offered through the App in accordance with this Agreement.

You do not acquire ownership of the App or any associated content.

3. License Restrictions

You agree not to:

  • Copy, modify, or distribute the App except as allowed by this license;
  • Reverse-engineer or attempt to access the App's source code;
  • Remove or obscure any copyright or trademark notices;
  • Use the App in ways that harm its operation or violate any law;
  • Resell, lease, sublicense, or make the App available to others;
  • Use bots, scrapers, or similar tools to access the App.

4. Health Disclaimer

Herra is not a medical device and does not provide medical advice, diagnosis, or treatment. All insights and recommendations are for informational and wellness purposes only. Always consult a qualified healthcare professional before making decisions about your health. You acknowledge that Herra does not replace medical judgment or care.

If you think you may have a medical emergency, call your doctor or 911 immediately. Never disregard professional medical advice or delay in seeking it because of something you have read on the Herra Application.

5. Data Collection and Privacy

To function properly, the App may collect data you provide (e.g., symptom logs or feedback). All data is handled per our Privacy Policy, which explains how information is stored, used, and shared. By using Herra, you consent to this data collection and processing.

6. Updates

We may release updates, bug fixes, or new features. You agree that all updates are part of the App and governed by this Agreement. We may add or remove functionality at any time without liability.

7. Feedback

You may provide feedback, suggestions, or bug reports about the App. You agree that we may use your feedback without restriction or compensation.

8. In-App Purchases and Subscriptions

  • Fees will be clearly shown before purchase.
  • Payments are processed securely through the App Store, Google Play, or another provider.
  • All payments are non-refundable unless required by law.
  • Subscriptions renew automatically unless canceled in your store account settings.

9. Termination

You may end this Agreement at any time by deleting the App. We may suspend or terminate your access if you breach these Terms or at our discretion. Upon termination, you must stop using the App and delete all copies.

10. Intellectual Property

All rights, titles, and interests in the App—including code, content, trademarks, and designs—belong to Herra. No rights are transferred except those expressly granted under this license.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Herra is not liable for indirect, incidental, or consequential damages;
  • Our total liability for any claim will not exceed the amount you paid (if any) for the App during the past 12 months;
  • We are not responsible for delays, bugs, data loss, or health outcomes based on your use of the App.

Some jurisdictions may not allow certain exclusions, so these limits may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless Herra and its officers, employees, and affiliates against claims arising from your misuse of the App or violation of these Terms.

13. Geographic and Legal Use

The App is intended for use by individuals located in the United States. You are responsible for compliance with local laws if you access it elsewhere.

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

14. Severability

If any part of this Agreement is found invalid or unenforceable, the remaining provisions remain in full effect.

15. Entire Agreement

This Agreement and our Privacy Policy constitute the complete understanding between you and Herra regarding the App and supersede prior discussions or agreements.

16. Maintenance and Support

The Company is solely responsible for providing any maintenance and support services with respect to the Application. You and the Company acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application.

17. Product Claims

The Company, not Apple, is responsible for addressing any claims of the user or any third party relating to the Application or the user's possession and/or use of that Application, including: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

18. Third-Party Intellectual Property Claims

In the event of any third-party claim that the Application or the user's possession and use of that Application infringes that third party's intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

19. Contact

For questions or support, contact: support@herra.co